Customer Satisfaction Evaluation [electronic resource] : Methods for Measuring and Implementing Service Quality / by Evangelos Grigoroudis, Yannis Siskos.

By: Contributor(s): Material type: TextTextSeries: International Series in Operations Research & Management Science ; 139 | International Series in Operations Research & Management Science ; 139Publication details: Boston, MA : Springer US, 2010.Description: digitalISBN:
  • 9781441916402
Subject(s): Additional physical formats: Printed edition:: No titleDDC classification:
  • 650 23
LOC classification:
  • HD28-70 HF4999.2-6182
Online resources: In: Springer eBooks
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