Service innovation management [electronic resource] / guest editor Allard C.R. van Riel.

Contributor(s): Material type: TextTextSeries: Managing service quality: an international journal ; v. 15, no. 6Publication details: Bradford, England : Emerald Group Publishing, c2005.Description: 124 pSubject(s): Genre/Form: LOC classification:
  • TS156 .S47 2005eb
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Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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