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1.
The effect of the implementation of the service charter on service delivery in telecommunications sector : a case study of Communications Commission of Kenya / Silas M. Maina. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi, Kenya : Daystar University, 2013
Availability: Items available for loan: Nairobi Campus (1)Call number: THES TK5102.5.M35 2013.

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2.
Service design and delivery : how design thinking can innovate business and add value to society / Toshiaki Kurokawa. by Series: Service systems and innovations in business and society collection
Edition: First edition.
Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2015
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Availability: No items available.

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