Delivering knock your socks off service [electronic resource] / Ron Zemke.

By: Contributor(s): Material type: TextTextSeries: Performance research associatesPublication details: New York : AMACOM ; London : McGraw-Hill, 2003.Edition: 3rd edDescription: 178 pSubject(s): Genre/Form: DDC classification:
  • 658.812 21
LOC classification:
  • HF5415.5 .A52 2003eb
Online resources:
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Rev. ed. of: Delivering knock your socks off service / Kristin Anderson, Ron Zemke, 1998.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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