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	1.	The service edge : 101 companies that profit customer care / by Ron Zemke. by Zemke, Ron Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Penguin, c1989 Availability: Items available for loan: Athi-River Campus (1)Call number: HF5415.5.Z46. Not available: Nairobi Campus: Withdrawn (1). Place hold Save to lists Add to cart (remove)
	2.	Management practices for successful call centres in Kenya / Patricia Kimama. by Kimama, Patricia Material type: Text; Format: print ; Literary form: Not fiction Publication details: Nairobi : Daystar Univ, 2010 Availability: Items available for loan: Athi-River Campus (2)Call number: THES HE8788.K56 2010, ... Nairobi Campus (3)Call number: THES HE8788.K56 2010, ... Place hold Save to lists Add to cart (remove)
	3.	Customer service : a practical approach / Elaine K. Harris. by Harris, Elaine K Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Pearson, 2013 Availability: Items available for loan: Athi-River Campus (1)Call number: HF5415.5.H2897 2013. Place hold Save to lists Add to cart (remove)
	4.	Customer service skills for corporate communication : a case study of KENCALL EPZ ltd / Kili Sydney Kipchirchir. by Kipchirchir, Kili Sydney Material type: Text; Format: print ; Literary form: Not fiction Publication details: Nairobi : Daystar University, 2011 Availability: Items available for loan: Nairobi Campus (2)Call number: THES HF5415.5.K57 2011, ... Place hold Save to lists Add to cart (remove)
	5.	Customer service strategies at Kenya Commercial Bank (Tanzania subsidiary) and impact on growth / Nancy C. Koskei. by Koskei, Nancy C Material type: Text; Format: print ; Literary form: Not fiction Publication details: Nairobi : Daystar University, 2011 Availability: Items available for loan: Nairobi Campus (1)Call number: THES HG3756.T34K67 2011. Place hold Save to lists Add to cart (remove)
	6.	The role of strategic human resource practices on provision of quality customer service in the banking industry : a case of Kenya Commercial Bank / Eunice Mwihaki Kariuki. by Kariuki, Eunice Mwihaki Material type: Text; Format: print ; Literary form: Not fiction Publication details: Nairobi, Kenya : Daystar University, 2013 Availability: Items available for loan: Nairobi Campus (1)Call number: THES HF5549.2.K37 2013. Place hold Save to lists Add to cart (remove)
	7.	Meeting customer needs / Ian Smith. by Smith, Ian Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Amsterdam : Elsevier, c2003 Availability: Items available for loan: Athi-River Campus (4)Call number: HF5415.S634 2003, ... Nairobi Campus (2)Call number: HF5415.S634 2003, ... Place hold Save to lists Add to cart (remove)
	8.	Service marketing : people, technology, strategy / Christopher Lovelock. by Lovelock, Christopher Wirtz, Jochen Edition: 7th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Pearson, c2011 Availability: Not available: Athi-River Campus: Lost (1). Save to lists Add to cart (remove)
	9.	Service marketing : people, technology, strategy / Christopher Lovelock. by Lovelock, Christopher Wirtz, Jochen Edition: 7th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Pearson, c2011 Availability: Items available for loan: Athi-River Campus (25)Call number: TBL HF5415.13.L5883, ... Mombasa Campus (10)Call number: TBL HF5415.13.L5883, ... Nairobi Campus (26)Call number: TBL HF5415.13.L5883, ... Place hold Save to lists Add to cart (remove)
	10.	Sales Excellence [electronic resource] : Systematic Sales Management / by Christian Homburg, Heiko Schfer, Janna Schneider. by Homburg, Christian Schfer, Heiko Schneider, Janna SpringerLink (Online service) Series: Management for Professionals \| Management for Professionals Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2012 In: Springer eBooks Online resources: Click here to access online Availability: No items available. Save to lists Add to cart (remove)
	11.	Strategic Retail Management [electronic resource] : Text and International Cases / by Joachim Zentes, Dirk Morschett, Hanna Schramm-Klein. by Zentes, Joachim Morschett, Dirk Schramm-Klein, Hanna SpringerLink (Online service) Edition: 2. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Wiesbaden : Gabler Verlag, 2012 In: Springer eBooks Online resources: Click here to access online Availability: No items available. Save to lists Add to cart (remove)
	12.	Influence of customer based brand equity on organizational competitiveness in the hospitality industry a case study of Caramel restaurant and lounge, Nairobi Muthoni Gitahi-Muchai by Gitahi-Muchai, Muthoni Material type: Text; Format: print ; Literary form: Not fiction Availability: Items available for loan: Nairobi Campus (1)Call number: THES TX911.3.K4G58 2017. Place hold Save to lists Add to cart (remove)
	13.	An introduction to supply chain management [electronic resource] : a global supply chain support perspective / Edmund Prater and Kim Whitehead. by Prater, Edmund Whitehead, Kim Series: 2013 digital library \| Supply and operations management collection Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publication details: [New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2013 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	14.	Surprise! : The secret to customer loyalty in the service sector / Vincent P. Magnini. by Magnini, Vincent P [author.] Series: 2014 digital library \| Marketing strategy collection Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2015 Other title: Secret to customer loyalty in the service sector. Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	15.	Fostering brand community through social media / William F. Humphrey, Jr., Debra A. Laverie, and Shannon B. Rinaldo. by Humphrey, William F [author.] Laverie, Debra A [author.] Rinaldo, Shannon B [author.] Series: Digital and social media marketing and advertising collection Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2016 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	16.	Achieving success through innovation : cases and insights from the hospitality, travel, and tourism industry / Cathy A. Enz, Sheryl E. Kimes, Judy A. Siguaw, Rohit Verma, and Kate Walsh ; edited by Glenn Withiam. by Enz, Cathy A, 1956- [author.] Kimes, Sheryl E [author.] Siguaw, Judy A [author.] Verma, Rohit [author.] Walsh, Kate [author.] Withiam, Glenn [editor.] Series: Service systems and innovations in business and society collection Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2016 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	17.	Influence of corporate reputation on Airtel Kenya customer satisfaction among university students the case of the technical university of Kenya by Ken Ramani by Ramani, Ken Material type: Text; Format: print ; Literary form: Not fiction Publication details: Nairobi Daystar University 2022 Availability: Items available for loan: Athi-River Campus (1)Call number: HF5415.5.K4R36 2022. Nairobi Campus (1)Call number: HF5415.5.K4R36 2022. Place hold Save to lists Add to cart (remove)
	18.	Innovation strategies and customer satisfaction in public services a case of huduma centres in Nairobi county by Fridah Ruth Wariko Nga'nga by Ng'ang'a, Fridah Ruth Wariko [author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Nairobi Daystar University 2023 Availability: Items available for loan: Athi-River Campus (1)Call number: HF5415.K4N43 2023. Nairobi Campus (1)Call number: HF5415.K4N43 2023. Place hold Save to lists Add to cart (remove)