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	1.	Services marketing : people, technology, strategy / Christopher Lovelock. by Lovelock, Christopher Wirtz, Jochen Edition: 7th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Pearson, 2011 Availability: Items available for loan: Athi-River Campus (1)Call number: HF5415.13.L68 2011. Nairobi Campus (2)Call number: HF5415.13.L68 2011, ... Not available: Athi-River Campus: In transit (1). Place hold Add to cart (remove)
	2.	Journal of services marketing. Volume 21, Number 6, Internationalization of services : identifying the building blocks for future research [electronic resource] / guest editor: Raj G. Javalgi. by Javalgi, Raj ebrary, Inc Series: Journal of services marketing ; 21, no. 6 Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford : Emerald Insight, c2007 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Add to cart (remove)
	3.	Perception of a difference [electronic resource] : the power in buying, marketing and selling customer care / Wesley Zimmerman. by Zimmerman, Wesley ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Scottsdale, AZ : WZA, Inc., c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Add to cart (remove)
	4.	Services marketing : people, technology, strategy / Jochen Wirtz, Christopher Lovelock. by Wirtz, Jochen Edition: 8th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Jersey : World Scientific, 2016 Availability: Items available for loan: Nairobi Campus (4)Call number: OS HF5415.13.W57 2016, ... Not available: Nairobi Campus: In transit (1). Place hold Add to cart (remove)