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	1.	Going lean [electronic resource] : busting barriers to patient flow / Amy C. Smith, Robert Barry, Clifford E. Brubaker. by Smith, Amy C, 1964- Barry, Robert, 1938 Dec. 29- Brubaker, Cliff ebrary, Inc Series: Management series (Ann Arbor, Mich.) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Chicago, IL : Health Administration Press, c2008 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Add to cart (remove)
	2.	Assessing satisfaction in health and long term care [electronic resource] : practical approaches to hearing the voices of consumers / Robert A. Applebaum, Jane K. Straker, Scott M. Geron. by Applebaum, Robert Geron, Scott, 1952- Straker, Jane K ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : Springer, c2000 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Add to cart (remove)
	3.	Our present complaint [electronic resource] : American medicine, then and now / Charles E. Rosenberg. by Rosenberg, Charles E ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Baltimore : Johns Hopkins University Press, 2007 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Add to cart (remove)
	4.	Consumer-centric healthcare [electronic resource] : opportunities and challenges for providers / Colin B. Konschak and Lindsey P. Jarrell. by Konschak, Colin B Jarrell, Lindsey B ebrary, Inc Series: Management series (Ann Arbor, Mich.) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Chicago, Ill. : Health Administration Press, c2011 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Add to cart (remove)
	5.	Doctor-patient interaction [electronic resource] / edited by Walburga von Raffler-Engel. by Von Raffler-Engel, Walburga, 1920-2009 ebrary, Inc Series: Pragmatics & beyond ; new ser. 4. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Amsterdam ; Philadelphia : J. Benjamins Pub. Co., 1989 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Add to cart (remove)
	6.	Uw gehoor is uitstekend! Wat zegt u dokter? [electronic resource] : over onverklaarde en verklaarde klachten in de KNO-heelkunde / onder redactie van B. E. Glazenburg en M. S. Vos. by Glazenburg, B. E Vos, M. S ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Hague, Netherlands : Gilsum, NH : Kugler ; Pathway Book Service[distributor for US and Canada], 2003 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Add to cart (remove)
	7.	The putting patients first field guide : global lessons in designing and implementing patient-centered care / editors Susan Frampton [and four others]. by Frampton, Susan B Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Somerset, New Jersey : Wiley, 2013 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Add to cart (remove)
	8.	Customer service in health care : a grassroots approach to creating a culture of service excellence / Kristin Baird. by Baird, Kristin [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: San Francisco : Jossey-Bass ; Chicago : Health Forum, [2000]Copyright date: ©2000 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Add to cart (remove)
	9.	Towards an emancipation of patients [electronic resource] : patients' experience and the patient movement / Charlotte Williamson. by Williamson, Charlotte, 1932- ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Bristol : Policy, 2010 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Add to cart (remove)
	10.	Factors influencing physician-patient communication styles on diagnostic outcome a survey of public health facilities in Nakuru county by Grace Mwende Kabubu by Kabubu, Grace Mwende Material type: Text; Format: print ; Literary form: Not fiction Publication details: Nairobi Daystar University 2022 Availability: Items available for loan: Athi-River Campus (1)Call number: R727.3.K4K33 2022. Nairobi Campus (1)Call number: R727.3.K4K33 2022. Place hold Add to cart (remove)