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1.
Relevance regained : from top-down control to bottom-up empowerment / by H. Thomas Johnson. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : The fres press, c1992
Availability: Items available for loan: Athi-River Campus (1)Call number: HD31.J555.

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2.
The customer-driven company : moving from talk to action / Richard C. Whiteley. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Reading, Mass. : Addison-Wesley, c1991
Availability: Not available: Athi-River Campus: In transit (1).

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3.
Second to none : how our smartest companies put people first / Charles Garfield. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Homewood, Ill. : Business One Irwin, c1992
Availability: Items available for loan: Athi-River Campus (1)Call number: HD5650.G327.

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4.
The service edge : 101 companies that profit customer care / by Ron Zemke. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Penguin, c1989
Availability: Items available for loan: Athi-River Campus (1)Call number: HF5415.5.Z46. Not available: Nairobi Campus: Withdrawn (1).

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5.
Customer intimacy : pick your partners, shape your culture, win together / by Fred Wiersema. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: California : Knowledge Exchange, 1996
Availability: Items available for loan: Athi-River Campus (1)Call number: HF5415.5.W54.

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6.
Fish! : a remarkable way to boost morale and improve results / by Stephen C. Lundin, Harry Paul, and John Christensen. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Hyperion, c2000
Availability: Items available for loan: Athi-River Campus (2)Call number: HF5549.5.M63L86, ... Not available: Nairobi Campus: Withdrawn (1).

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7.
Magnetic service / by Chip R. Bell and Bilijack R. Bell. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: San Francisco : Berrett-Koehler, c2006
Availability: Items available for loan: Athi-River Campus (2)Call number: HF5415.5.B435 2003, ... Nairobi Campus (1)Call number: HF5415.5.B435 2003. Not available: Nairobi Campus: Withdrawn (1).

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8.
Customer service : a practical approach / by Elaine K. Harris. by
Edition: 4th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Jersey : Prentice-Hall, c2007
Availability: Items available for loan: Athi-River Campus (3)Call number: HF5415.5.H2897, ... Nairobi Campus (1)Call number: HF5415.5.H2897. Not available: Nairobi Campus: Lost (1).

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9.
Monitoring, measuring and managing customer service / by. Gary S. goodman. by
Edition: ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: California : Jossey-Bass, c2000
Availability: Items available for loan: Athi-River Campus (3)Call number: HF5415.5.G67, ... Nairobi Campus (1)Call number: HF5415.5.G67. Not available: Nairobi Campus: In transit (1).

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10.
50 ways to keep your customers : "and get new ones" / Paul R. Timm [videorecording] by Series: In an instant training series
Material type: Computer file Computer file; Format: electronic
Publication details: Illonois, Chicago : Jack Wilson and Associates, c1992
Availability: Items available for reference: Athi-River Campus: Not for loan (2)Call number: HF5415.5 .T76 , ...

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11.
Creating customer value : the essentials of marketing [video recording]. by
Edition: ed.
Material type: Film Film; Type of visual material: videorecording
Publication details: Woodlands : Learning Resources.
Availability: Items available for reference: Athi-River Campus: Not for loan (1)Call number: HF5415.5.C84. Nairobi Campus: Not for loan (1)Call number: HF5415.5.C84.

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12.
Management practices for successful call centres in Kenya / Patricia Kimama. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi : Daystar Univ, 2010
Availability: Items available for loan: Athi-River Campus (2)Call number: THES HE8788.K56 2010, ... Nairobi Campus (3)Call number: THES HE8788.K56 2010, ...

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13.
Customer care excellence : how to create an effective customer focus. / Sarah Cook. by
Edition: 6th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London : Kogan Page, 2011
Availability: Items available for loan: Athi-River Campus (3)Call number: HF5415.5.C6635 2011, ... Nairobi Campus (2)Call number: HF5415.5.C6635 2011, ... Not available: Nairobi Campus: Checked out (1).

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14.
Customer service : a practical approach / Elaine K. Harris. by
Edition: 6th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : Pearson, 2013
Availability: Items available for loan: Athi-River Campus (1)Call number: HF5415.5.H2897 2013.

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15.
Customer service skills for corporate communication : a case study of KENCALL EPZ ltd / Kili Sydney Kipchirchir. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi : Daystar University, 2011
Availability: Items available for loan: Nairobi Campus (2)Call number: THES HF5415.5.K57 2011, ...

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16.
Customer service strategies at Kenya Commercial Bank (Tanzania subsidiary) and impact on growth / Nancy C. Koskei. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi : Daystar University, 2011
Availability: Items available for loan: Nairobi Campus (1)Call number: THES HG3756.T34K67 2011.

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17.
Customer relationship management strategies and their contribution to sustainable advantage at housing finance company / Maureene M. Mushira. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi, Kenya : Daystar University, 2010
Availability: Items available for loan: Nairobi Campus (1)Call number: THES HF5415.5.M874 2010.

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18.
Customer satisfaction : a comparative study of Barclays bank of Kenya and Kenya Commercial bank / Mercy V. Ogutu. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi, Kenya : Daystar University, 2012
Availability: Items available for loan: Nairobi Campus (1)Call number: THES HF4999.O34 2012.

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19.
The role of strategic human resource practices on provision of quality customer service in the banking industry : a case of Kenya Commercial Bank / Eunice Mwihaki Kariuki. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi, Kenya : Daystar University, 2013
Availability: Items available for loan: Nairobi Campus (1)Call number: THES HF5549.2.K37 2013.

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20.
Exploring the role of corporate identity on customer satisfaction : a case of madison insurance company limited / Miriam Muthoni Murathe. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi : Daystar University, 2014
Availability: Items available for loan: Nairobi Campus (1)Call number: THES HF5415.5.M87 2014.

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