Results of search for 'su:"customer loyalty"'

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	1.	Eliminate customer turnoffs / Paul R. Timm [videorecording] Vol I. by Timm, Paul R Series: Winning customer Loyalty Material type: Computer file; Format: electronic Publication details: Illonois, Chicago : Jack Wilson and Associates, Availability: Items available for reference: Athi-River Campus: Not for loan (2)Call number: HF5415.525 .T56 , ... Mombasa Campus: Not for loan (1)Call number: HF5415.525 .T56 . Nairobi Campus: Not for loan (2)Call number: HF5415.525 .T56 , ... Save to lists Add to cart (remove)
	2.	Exceed customer expectations / Paul R. Timm [videorecording] Vol II. by Timm, Paul R Series: Winning customer Loyalty Material type: Computer file; Format: electronic Publication details: Illonois, Chicago : Jack Wilson and Associates, Availability: Items available for reference: Athi-River Campus: Not for loan (2)Call number: HF5415.525 .T56, ... Mombasa Campus: Not for loan (1)Call number: HF5415.525 .T56. Nairobi Campus: Not for loan (2)Call number: HF5415.525 .T56, ... Save to lists Add to cart (remove)
	3.	Managing conflict at work : the art of communication / Jim Murphy [videorecording] by Murphy, Jim Series: Business skills express series Material type: Computer file; Format: electronic Publication details: Illonois, Chicago : Jack Wilson and Associates, c1994 Availability: Items available for reference: Athi-River Campus: Not for loan (2)Call number: HD42 .M88 , ... Mombasa Campus: Not for loan (1)Call number: HD42 .M88 . Nairobi Campus: Not for loan (2)Call number: HD42 .M88 , ... Save to lists Add to cart (remove)
	4.	Effective teamwork / Michael D. Maggin [videorecording] by Maginn, Michael D Series: Business skills express series Material type: Computer file; Format: electronic Publication details: Illonois, Chicago : Jack Wilson and Associates, c1996 Availability: Items available for reference: Athi-River Campus: Not for loan (2)Call number: HD66 .M35, ... Mombasa Campus: Not for loan (1)Call number: HD66 .M35. Nairobi Campus: Not for loan (2)Call number: HD66 .M35, ... Save to lists Add to cart (remove)
	5.	Customer winback [electronic resource] : how to recapture lost customers and keep them loyal / Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers. by Griffin, Jill Lowenstein, Michael W, 1942- ebrary, Inc Series: Jossey-Bass business & management series Edition: 1st ed. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: San Francisco : Jossey-Bass, c2001 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	6.	Customer loyalty programmes and clubs [electronic resource] / Stephan A. Butscher. by Butscher, Stephan A Butscher, Stephan A. Customer clubs and loyalty programmes ebrary, Inc Edition: 2nd ed. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Aldershot, England ; Burlington, VT : Gower, c2002 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	7.	Researching customer satisfaction & loyalty [electronic resource] : how to find out what people really think / Paul Szwarc. by Szwarc, Paul ebrary, Inc Series: Market research in practice series Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: London : Kogan Page, 2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	8.	Secret service [electronic resource] : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson. by DiJulius, John R, 1964- ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : AMACOM, c2003 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	9.	What's the secret? [electronic resource] : to providing a world-class customer experience / John R. DiJulius. by DiJulius, John R, 1964- ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, c2008 Other title: To providing a world-class customer experience Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	10.	Exceptional service, exceptional profit [electronic resource] : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon. by Inghilleri, Leonardo Solomon, Micah ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : American Management Association, 2010 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	11.	How to win friends and influence profits [electronic resource] : the art of winning more business from your clients / David Kean and Chris Cowpe. by Kean, David Cowpe, Chris ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: London : Cyan, 2008 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	12.	Brand real [electronic resource] : how smart companies live their brand promise and inspire fierce customer loyalty / Laurence Vincent. by Vincent, Laurence ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : American Management Association, 2012 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	13.	Brand advocates [electronic resource] : turning enthusiastic customers into a powerful marketing force / Rob Fuggetta. by Fuggetta, Rob ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, 2012 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	14.	Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs / Nicolas Hoffmann ; sponsored by the WU Vienna University of Economics and Business ; cover design, Atelier Platen. by Hoffmann, Nicolas, 1983- Platen, Atelier Wirtschaftsuniversität Wien Series: Forschungsergebnisse der Wirtschaftsuniversität Wien ; Bd. 61. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Frankfurt am Main, Germany : PL Academic Research, 2013Copyright date: ©2013 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	15.	Mobile telecommunication customer loyalty in Nigeria : determining factors / Olayiwola Bello. by Bello, Olayiwola [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hamburg, Germany : Diplomica Verlag, 2013Copyright date: ©2013 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	16.	Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / Derek R. Allen. by Allen, Danica R, 1959- [author.] American Society for Quality Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2004Copyright date: ©2004 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	17.	Beyond the ultimate question : a systematic approach to improve customer loyalty / Bob E. Hayes. by Hayes, Bob E, 1963- [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	18.	Superior customer satisfaction and loyalty : engaging customers to drive performance / Sheldon D. Goldstein. by Goldstein, Sheldon D [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009Copyright date: ©2010 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	19.	The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior / Michael W. Lowenstein. by Lowenstein, Michael W, 1942- [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2011Copyright date: ©2012 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)
	20.	Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement / Andrew Frawley. by Frawley, Andrew [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, 2015Copyright date: ©2015 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: No items available. Save to lists Add to cart (remove)

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Your search returned 25 results.