| 000 | 02657nam a2200385 a 4500 | ||
|---|---|---|---|
| 001 | 0000129813 | ||
| 005 | 20171002061002.0 | ||
| 006 | m u | ||
| 007 | cr cn||||||||| | ||
| 008 | 101014s2011 ncu sbf 001 0 eng d | ||
| 010 | _z 2010043952 | ||
| 020 | _z9780786448968 (softcover : alk. paper) | ||
| 020 | _z9780786485321 (e-book) | ||
| 035 | _a(CaPaEBR)ebr10439434 | ||
| 035 | _a(OCoLC)704933592 | ||
| 040 |
_aCaPaEBR _cCaPaEBR |
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| 050 | 1 | 4 |
_aHF5549 _b.Z54 2011eb |
| 082 | 0 | 4 |
_a658.3/15 _222 |
| 100 | 1 | _aZiegenfuss, James T. | |
| 245 | 1 | 4 |
_aThe ombudsman handbook _h[electronic resource] : _bdesigning and managing an effective problem-solving program / _cJames T. Ziegenfuss, Jr., and Patricia O'Rourke. |
| 260 |
_aJefferson, N.C. : _bMcFarland & Co., Inc., _cc2011. |
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| 300 | _aix, 204 p. | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 505 | 0 | _aPurpose, principles and procedures -- Human resources problems and the need for ombudsmen -- Method for solving organizational problems -- Ombudsmen in diverse settings : distinctions and similarities -- Problem solving methods -- Implementing an effective ombudsman program : a guide for human resources managers -- Designing and implementing an ombudsman program -- Using authority and power as tools for effective problem solving -- A day in the life of an organizational ombudsman -- Ombudsman experiences: learning that all problems are important -- Value to top management -- Information for the practicing or aspiring ombudsman -- The ombudsman in the structure of the organization -- Ethical and legal issues -- Evaluation and control -- Bottom-line beneþts of problem solving programs -- The future. | |
| 520 | _a"This book presents the ombudsman in concept and practice, offering design and details from start-up to key activities and roles, as well as the benefits for the top executives, employees and customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management."--Provided by publisher. | ||
| 533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2011. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
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| 650 | 0 | _aPersonnel management. | |
| 650 | 0 |
_aProblem solving _vCase studies. |
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| 650 | 0 | _aOmbudspersons. | |
| 655 | 7 |
_aElectronic books. _2local |
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| 700 | 1 |
_aO'Rourke, Patricia, _d1944- |
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| 710 | 2 | _aebrary, Inc. | |
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/daystar/Doc?id=10439434 _zAn electronic book accessible through the World Wide Web; click to view |
| 908 | _a170314 | ||
| 942 | 0 | 0 | _cEB |
| 999 |
_c118962 _d118962 |
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