| 000 | 01128nam a2200301 a 4500 | ||
|---|---|---|---|
| 001 | 0000160253 | ||
| 005 | 20171002062933.0 | ||
| 006 | m u | ||
| 007 | cr cn||||||||| | ||
| 008 | 121211s2013 enk s 001 0 eng d | ||
| 020 | _z9781118345566 (hardback) | ||
| 020 | _z9781118457870 (e-book) | ||
| 035 | _a(CaPaEBR)ebr10630565 | ||
| 035 | _a(OCoLC)823731488 | ||
| 040 |
_aCaPaEBR _cCaPaEBR |
||
| 050 | 1 | 4 |
_aHF5415.5 _b.R63 2013eb |
| 100 | 1 | _aRobson, Kevin. | |
| 245 | 1 | 0 |
_aService-ability _h[electronic resource] : _bcreate a customer centric culture and gain competitive advantage / _cKevin Robson. |
| 260 |
_aChichester : _bWiley, _c2013. |
||
| 300 | _axvi, 261 p. | ||
| 500 | _aIncludes index. | ||
| 533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2011. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
||
| 650 | 0 | _aCustomer services. | |
| 655 | 7 |
_aElectronic books. _2local |
|
| 710 | 2 | _aebrary, Inc. | |
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/daystar/Doc?id=10630565 _zAn electronic book accessible through the World Wide Web; click to view |
| 908 | _a170314 | ||
| 942 | 0 | 0 | _cEB |
| 999 |
_c149400 _d149400 |
||