| 000 | 01528nam a2200385 i 4500 | ||
|---|---|---|---|
| 001 | 0000174875 | ||
| 005 | 20171002063920.0 | ||
| 006 | m o d | ||
| 007 | cr cn||||||||| | ||
| 008 | 120720s2013 enk o 000 0 eng d | ||
| 020 | _a9781849284868 (ebook) | ||
| 020 | _z9781849283830 | ||
| 035 | _a(CaPaEBR)ebr10772231 | ||
| 035 | _a(OCoLC)858925961 | ||
| 040 |
_aCaPaEBR _beng _erda _epn _cCaPaEBR |
||
| 050 | 1 | 4 |
_aHF5549.5.P37 _bM35 2013eb |
| 082 | 0 | 4 |
_a658.4/013 _223 |
| 100 | 1 |
_aMcLean, Daniel _c(ITSM Consultant) |
|
| 245 | 1 | 0 |
_aIntegrated measurement-- KPIs and metrics for ITSM : _ba narrative account / _cDaniel McLean. |
| 264 | 1 |
_aEly, Cambridgeshire : _bIT Governance Publishing, _c2013. |
|
| 300 | _a1 online resource (175 pages) | ||
| 336 |
_atext _2rdacontent |
||
| 337 |
_acomputer _2rdamedia |
||
| 338 |
_aonline resource _2rdacarrier |
||
| 588 | _aDescription based on online resource; title from PDF title page (ebrary, viewed October 18, 2013). | ||
| 590 | _aElectronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | _aPerformance technology. | |
| 650 | 0 | _aPerformance standards. | |
| 650 | 0 |
_aInformation technology _xManagement. |
|
| 650 | 0 |
_aInformation technology _xQuality control. |
|
| 655 | 0 | _aElectronic books. | |
| 797 | 2 | _aebrary. | |
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/daystar/Doc?id=10772231 _zAn electronic book accessible through the World Wide Web; click to view |
| 908 | _a170314 | ||
| 942 | 0 | 0 | _cEB |
| 999 |
_c164016 _d164016 |
||