| 000 | 02430nam a2200457 i 4500 | ||
|---|---|---|---|
| 001 | 0000187457 | ||
| 005 | 20171002065259.0 | ||
| 006 | m o d | ||
| 007 | cr cn||||||||| | ||
| 008 | 101122t20102011wiua ob 001 0 eng|d | ||
| 020 | _z9780873898003 (soft cover : alk. paper) | ||
| 020 | _z0873898001 (soft cover : alk. paper) | ||
| 020 | _a9780873898003 (e-book) | ||
| 035 | _a(CaPaEBR)ebr10929542 | ||
| 035 | _a(OCoLC)893681434 | ||
| 040 |
_aCaPaEBR _beng _erda _epn _cCaPaEBR |
||
| 050 | 1 | 4 |
_aHD9980.5 _b.H375 2010eb |
| 082 | 0 | 4 |
_a658 _222 |
| 100 | 1 |
_aHarvey, Jean, _d1950- _eauthor. |
|
| 245 | 1 | 0 |
_aComplex service delivery processes : _bstrategy to operations / _cJean Harvey. |
| 250 | _aSecond edition. | ||
| 264 | 1 |
_aMilwaukee, Wisconsin : _bASQ Quality Press, _c2010. |
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| 264 | 4 | _c©2011 | |
| 300 |
_a1 online resource (464 pages) : _billustrations |
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| 336 |
_atext _2rdacontent |
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| 337 |
_acomputer _2rdamedia |
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| 338 |
_aonline resource _2rdacarrier |
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| 504 | _aIncludes bibliographical references and index. | ||
| 505 | 0 | _aToward value and strategic advantage through rigorous execution -- The nature of value -- The nature of processes -- Think globally, act locally -- Professional service delivery processes -- Managing a process -- Connecting value to processes : the techniques -- The learning cycle and the kaizen event -- Doing things better : improving an existing process -- Doing things right the first time : designing a process that works -- The approaches to and practice of continuous improvement -- Personal processes : wellness and the one-person business. | |
| 588 | _aDescription based on print version record. | ||
| 590 | _aElectronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 |
_aService industries _xManagement. |
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| 650 | 0 | _aOrganizational effectiveness. | |
| 650 | 0 | _aIndustrial efficiency. | |
| 650 | 0 | _aBusiness planning. | |
| 655 | 0 | _aElectronic books. | |
| 776 | 0 | 8 |
_iPrint version: _aHarvey, Jean. _tComplex service delivery processes : strategy to operations. _dMilwaukee, Wisconsin : ASQ Quality Press, 2010 _hxxxi, 428 pages ; 26 cm _z9780873898003 _w(OCoLC)ocn668193547 _w(DLC)10929542 |
| 797 | 2 | _aebrary. | |
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/daystar/Doc?id=10929542 _zAn electronic book accessible through the World Wide Web; click to view |
| 908 | _a170314 | ||
| 942 | 0 | 0 | _cEB |
| 999 |
_c176591 _d176591 |
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