| 000 | 01803nam a2200433 i 4500 | ||
|---|---|---|---|
| 001 | 0000189651 | ||
| 005 | 20171002065523.0 | ||
| 006 | m o d | ||
| 007 | cr cn||||||||| | ||
| 008 | 140811t20152015caua ob 001 0 eng|d | ||
| 020 | _z9781118954775 (cloth) | ||
| 020 | _a9781118954812 (e-book) | ||
| 035 | _a(CaPaEBR)ebr10987394 | ||
| 035 | _a(OCoLC)886881729 | ||
| 040 |
_aCaPaEBR _beng _erda _epn _cCaPaEBR |
||
| 050 | 1 | 4 |
_aHF5415.5 _b.P68 2015eb |
| 082 | 0 | 4 |
_a658.8/12 _223 |
| 100 | 1 |
_aPrice, Bill, _d1950- _eauthor. |
|
| 245 | 1 | 0 |
_aYour customer rules! : _bdelivering the Me2B experiences that today's customers demand / _cBill Price, David Jaffe. |
| 250 | _aFirst edition. | ||
| 264 | 1 |
_aSan Francisco, California : _bJossey-Bass, _c[2015] |
|
| 264 | 4 | _c©2015 | |
| 300 |
_a1 online resource (269 pages) : _billustrations |
||
| 336 |
_atext _2rdacontent |
||
| 337 |
_acomputer _2rdamedia |
||
| 338 |
_aonline resource _2rdacarrier |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 588 | _aDescription based on print version record. | ||
| 590 | _aElectronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aConsumer satisfaction. | |
| 655 | 0 | _aElectronic books. | |
| 700 | 1 |
_aJaffe, David, _d1963- _eauthor. |
|
| 776 | 0 | 8 |
_iPrint version: _aPrice, Bill. _tYour customer rules! : delivering the Me2B experiences that today's customers demand. _dSan Francisco, California : Jossey-Bass, [2015] _z9781118954775 _w(DLC) 2014030007 |
| 797 | 2 | _aebrary. | |
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/daystar/Doc?id=10987394 _zAn electronic book accessible through the World Wide Web; click to view |
| 908 | _a170314 | ||
| 942 | 0 | 0 | _cEB |
| 999 |
_c178784 _d178784 |
||