| 000 | 01774nam a2200409 i 4500 | ||
|---|---|---|---|
| 001 | 0000190769 | ||
| 005 | 20171002065641.0 | ||
| 006 | m o d | ||
| 007 | cr cn||||||||| | ||
| 008 | 990630t20002000caua ob 001 0 eng|d | ||
| 020 | _z1556482698 (pbk.) | ||
| 020 | _z9780787952518 | ||
| 020 | _a9781119020318 (e-book) | ||
| 035 | _a(CaPaEBR)ebr11005753 | ||
| 035 | _a(OCoLC)891451845 | ||
| 040 |
_aCaPaEBR _beng _erda _epn _cCaPaEBR |
||
| 050 | 1 | 4 |
_aR727 _b.B276 2000eb |
| 082 | 0 | 4 |
_a362.1/068 _221 |
| 100 | 1 |
_aBaird, Kristin, _eauthor. |
|
| 245 | 1 | 0 |
_aCustomer service in health care : _ba grassroots approach to creating a culture of service excellence / _cKristin Baird. |
| 264 | 1 |
_aSan Francisco : _bJossey-Bass ; _aChicago : _bHealth Forum, _c[2000] |
|
| 264 | 4 | _c©2000 | |
| 300 |
_a1 online resource (179 pages) : _billustrations |
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| 336 |
_atext _2rdacontent |
||
| 337 |
_acomputer _2rdamedia |
||
| 338 |
_aonline resource _2rdacarrier |
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| 504 | _aIncludes bibliographical references and index. | ||
| 588 | _aDescription based on print version record. | ||
| 590 | _aElectronic reproduction. Palo Alto, Calif. : ebrary, 2015. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 |
_aMedical care _xCustomer services. |
|
| 650 | 0 | _aPatient satisfaction. | |
| 655 | 0 | _aElectronic books. | |
| 776 | 0 | 8 |
_iPrint version: _aBaird, Kristin. _tCustomer service in health care : a grassroots approach to creating a culture of service excellence. _dSan Francisco : Jossey-Bass, [2000] _hxiii, 162 pages ; 23 cm. _z9780787952518 _w(DLC) 99036797 |
| 797 | 2 | _aebrary. | |
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/daystar/Doc?id=11005753 _zAn electronic book accessible through the World Wide Web; click to view |
| 908 | _a170314 | ||
| 942 | 0 | 0 | _cEB |
| 999 |
_c179902 _d179902 |
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