000			02137nam a2200421 i 4500
001			0000192977
005			20171002065921.0
006			m o d
007			cr cn|||||||||
008			150427t20152015enka ob 000 0 eng d
020			_z9781785600487
020			_a9781785600494 (e-book)
035			_a(CaPaEBR)ebr11043399
040			_aCaPaEBR _beng _erda _epn _cCaPaEBR
050	1	4	_aHF5415.5 _b.J687 2015eb
082	0	4	_a658.812 _223
245	0	0	_aJournal of service theory and practice : _bthe 2013 Naples Forum on Service and its efforts to advance service theory and practice / _cguest editors, associate professor Francesco Polese, associate professor Cristina Mele and professor Evert Gummesson.
264		1	_a[Bradford, England] : _bEmerald, _c[2015]
264		4	_c©[2015]
300			_a1 online resource (124 pages) : _billustrations.
336			_atext _2rdacontent
337			_acomputer _2rdamedia
338			_aonline resource _2rdacarrier
490	0		_aJournal of Service Theory and Practice, _x2055-6225 ; _vVolume 25, Number 2
504			_aIncludes bibliographical references at the end of each chapters.
588			_aDescription based on online resource; title from PDF cover (ebrary, viewed April 27, 2015).
590			_aElectronic reproduction. Palo Alto, Calif. : ebrary, 2015. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
650		0	_aCustomer services _xManagement.
650		0	_aCustomer services _xManagement _vCongresses.
655		0	_aElectronic books.
700	1		_aPolese, Francesco, _eeditor.
700	1		_aMele, Cristina, _eeditor.
700	1		_aGummesson, Evert, _eeditor.
776	0	8	_iPrint version: _tJournal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice. _d[Bradford, England] : Emerald, c[2015] _h239 pages _kJournal of Service Theory and Practice ; Volume 25, Number 2 _x2055-6225 _z9781785600487
797	2		_aebrary.
856	4	0	_uhttp://site.ebrary.com/lib/daystar/Doc?id=11043399 _zAn electronic book accessible through the World Wide Web; click to view
908			_a170314
942	0	0	_cEB
999			_c182110 _d182110