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006			m o d
007			cr cn|||||||||
008			150527t20152015ne ad ob 001 0 eng d
020			_z9789004260153
020			_a9789004260160 (e-book)
035			_a(CaPaEBR)ebr11055116
040			_aCaPaEBR _beng _erda _epn _cCaPaEBR
050	1	4	_aP94.6 _b.M86 2015eb
082	0	4	_a302.2 _223
245	0	2	_aA multidisciplinary approach to service encounters / _cedited by María de la O. Hernández-López, Lucia Fernandez-Amaya.
264		1	_aLeiden, The Netherlands : _bKoninklijke Brill, _c2015.
264		4	_c©2015
300			_a1 online resource (267 pages) : _billustrations, charts.
336			_atext _2rdacontent
337			_acomputer _2rdamedia
338			_aonline resource _2rdacarrier
490	1		_aStudies in Pragmatics, _x1750-368x ; _vVolume 14
504			_aIncludes bibliographical references and index.
588			_aDescription based on print version record.
590			_aElectronic reproduction. Palo Alto, Calif. : ebrary, 2015. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
650		0	_aIntercultural communication.
650		0	_aBusiness communication.
650		0	_aCustomer relations.
650		0	_aCommunication in marketing.
655		0	_aElectronic books.
700	1		_aDe la O Hernandez-Lopez, Maria, _eeditor.
700	1		_aFernández-Amaya, Lucia, _eeditor.
776	0	8	_iPrint version: _tMultidisciplinary approach to service encounters. _dLeiden, The Netherlands : Koninklijke Brill, c2015 _hxiv, 251 pages _kStudies in Pragmatics ; Volume 14 _x1750-368x _z9789004260153 _w2015007700
797	2		_aebrary.
830		0	_aStudies in pragmatics ; _vVolume 14.
856	4	0	_uhttp://site.ebrary.com/lib/daystar/Doc?id=11055116 _zAn electronic book accessible through the World Wide Web; click to view
908			_a170314
942	0	0	_cEB
999			_c182932 _d182932