000 | 01419nam a2200349 i 4500 | ||
---|---|---|---|
001 | 0000195146 | ||
005 | 20171002070151.0 | ||
006 | m o d | ||
007 | cr cn||||||||| | ||
008 | 150805s2010 sa ad ob 001 0 eng|d | ||
020 | _z9781869221591 | ||
020 | _a9781869222222 (e-book) | ||
035 | _a(CaPaEBR)ebr11082491 | ||
040 |
_aCaPaEBR _beng _erda _epn _cCaPaEBR |
||
050 | 1 | 4 |
_aHF5415.5 _b.O88 2010eb |
100 | 1 |
_aO'Sullivan, Larry, _eauthor. |
|
245 | 1 | 0 |
_aClient service excellence : _bthe 10 commandments / _cby Larry O'Sullivan. |
264 | 1 |
_aRandburg, Republic of South Africa : _bKnowres Publishing, _c2010. |
|
300 |
_a1 online resource (351 pages) : _billustrations |
||
336 |
_atext _2rdacontent |
||
337 |
_acomputer _2rdamedia |
||
338 |
_aonline resource _2rdacarrier |
||
504 | _aIncludes bibliographical references and index. | ||
588 | _aDescription based on online resource; title from PDF title page (ebrary, viewed August 5, 2015). | ||
590 | _aElectronic reproduction. Palo Alto, Calif. : ebrary, 2015. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. | ||
650 | 0 |
_aCustomer relations _xManagement. |
|
650 | 0 | _aCustomer services. | |
655 | 0 | _aElectronic books. | |
797 | 2 | _aebrary. | |
856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/daystar/Doc?id=11082491 _zAn electronic book accessible through the World Wide Web; click to view |
908 | _a170314 | ||
942 | 0 | 0 | _cEB |
999 |
_c184279 _d184279 |