| 000 | 01857nam a2200409 i 4500 | ||
|---|---|---|---|
| 001 | 0000198586 | ||
| 005 | 20171002070555.0 | ||
| 006 | m o d | | ||
| 007 | cr cn||||||||| | ||
| 008 | 160621t20152015enk ob 000 0 eng d | ||
| 020 | _z9781443884969 | ||
| 020 | _a9781443886192 (e-book) | ||
| 035 | _a(MiAaPQ)ebr11216006 | ||
| 040 |
_aMiAaPQ _beng _erda _epn _cMiAaPQ _dMiAaPQ |
||
| 050 | 4 |
_aHF5415.5 _b.E543 2015eb |
|
| 082 | 0 | 4 |
_a658.812 _223 |
| 245 | 0 | 0 |
_aEnhancing customer experience in the service industry : _ba global perspective / _cedited by Levent Altinay and Surya Poudel. |
| 264 | 1 |
_aNewcastle upon Tyne, England : _bCambridge Scholars Publishing, _c2015. |
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| 264 | 4 | _c©2015 | |
| 300 | _a1 online resource (283 pages) | ||
| 336 |
_atext _2rdacontent |
||
| 337 |
_acomputer _2rdamedia |
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| 338 |
_aonline resource _2rdacarrier |
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| 504 | _aIncludes bibliographical references at the end of each chapters. | ||
| 588 | _aDescription based on online resource; title from PDF title page (ebrary, viewed June 17, 2016). | ||
| 590 | _aElectronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
| 650 | 0 |
_aCustomer services _xManagement. |
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| 650 | 0 |
_aService industries _xCustomer services. |
|
| 650 | 0 |
_aService industries _vCase studies. |
|
| 655 | 4 | _aElectronic books. | |
| 700 | 1 |
_aAltinay, Levent, _eeditor. |
|
| 700 | 1 |
_aPoudel, Surya, _eeditor. |
|
| 776 | 0 | 8 |
_iPrint version: _tEnhancing customer experience in the service industry : a global perspective. _dNewcastle upon Tyne, England : Cambridge Scholars Publishing, c2015 _hvi, 277 pages _z9781443884969 |
| 797 | 2 | _aProQuest (Firm) | |
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/daystar/Doc?id=11216006 _zAn electronic book accessible through the World Wide Web; click to view |
| 908 | _a170314 | ||
| 942 | 0 | 0 | _cEB |
| 999 |
_c187719 _d187719 |
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