| 000 | 03753nam a2200589 i 4500 | ||
|---|---|---|---|
| 001 | ebr11085712 | ||
| 003 | CaPaEBR | ||
| 005 | 20180830115408.0 | ||
| 006 | m eo d | ||
| 007 | cr cn |||m|||a | ||
| 008 | 150806s2015 nyua foab 001 0 eng d | ||
| 020 |
_a9781606497852 _qe-book |
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| 020 |
_z9781606497845 _qpaperback |
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| 035 | _a(OCoLC)954631807 | ||
| 035 | _a(CaBNVSL)swl00405377 | ||
| 040 |
_aCaBNVSL _beng _erda _cCaBNVSL _dCaBNVSL |
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| 050 | 4 |
_aHD9980.5 _b.K877 2015 |
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| 082 | 0 | 4 |
_a658 _223 |
| 100 | 1 |
_aKurokawa, Toshiaki., _eauthor. |
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| 245 | 1 | 0 |
_aService design and delivery : _bhow design thinking can innovate business and add value to society / _cToshiaki Kurokawa. |
| 250 | _aFirst edition. | ||
| 264 | 1 |
_aNew York, New York (222 East 46th Street, New York, NY 10017) : _bBusiness Expert Press, _c2015. |
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| 300 |
_a1 online resource (88 pages) : _billustrations. |
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| 336 |
_atext _2rdacontent |
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| 337 |
_acomputer _2rdamedia |
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| 338 |
_aonline resource _2rdacarrier |
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| 490 | 1 |
_aService systems and innovations in business and society collection, _x2326-2699 |
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| 504 | _aIncludes bibliographical references (pages 85-86) and index. | ||
| 505 | 0 | _a1. Introduction -- 2. Design thinking approach -- 3. Societal approach -- 4. Intermezzo, looking back at what you have learned -- 5. Prototyping and work-out of your service -- 6. Case studies -- 7. Summary and conclusions -- References -- Index. | |
| 506 | 1 | _aAccess restricted to authorized users and institutions. | |
| 520 | 3 | _aThis book explains the design thinking approach both for designing new services and delivering the services. This approach itself can be applied to areas other than pure services, because it contains the innovative and intrinsic ingredients that can be applied to any human activity. Chapter 1 introduces mindset and preparation for service design. Introduction on design thinking and design thinking toolkits are provided in Chapter 2, which you can try in your service. Both IDEO's Design Thinking for Educators Toolkit and Innovation Leadership Board's Playbook for Strategic Foresight and Innovation are discussed in detail. Chapter 3 provides a societal approach which is often neglected in the service design. A short break is provided at Chapter 4, entitled "Intermezzo," summarizing the contents of preceding chapters and presenting additional and refreshing perspectives on service design with the design thinking approach. Prototyping and testing the service design is the theme of Chapter 5. Chapter 6 provides some case studies so that you can check what you have learned. I picked up real cases from local areas. In Chapter 7, we summarize the contents of this book. The summary and conclusion can be used as a quick reference for the contents of the book. | |
| 530 | _aAlso available in print. | ||
| 538 | _aMode of access: World Wide Web. | ||
| 538 | _aSystem requirements: Adobe Acrobat reader. | ||
| 588 | _aTitle from PDF title page (viewed on August 6, 2015). | ||
| 650 | 0 |
_aService industries _xManagement. |
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| 650 | 0 | _aDesign. | |
| 653 | _acase study | ||
| 653 | _adesign thinking | ||
| 653 | _adesign thinking mindset | ||
| 653 | _adesign thinking toolkits | ||
| 653 | _aIDEO | ||
| 653 | _aPlaybook for Strategic Foresight and Innovation | ||
| 653 | _aprototyping | ||
| 653 | _aservice delivery | ||
| 653 | _aservice design | ||
| 653 | _aservice evaluation | ||
| 653 | _aservice science | ||
| 653 | _asocietal approach | ||
| 776 | 0 | 8 |
_iPrint version: _z9781606497845 |
| 830 | 0 |
_aService systems and innovations in business and society collection. _x2326-2699 |
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| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/daystar/Doc?id=11085712 _zAn electronic book accessible through the World Wide Web; click to view |
| 999 |
_c198253 _d198253 |
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