| 000 | 01141nam a2200241 4500 | ||
|---|---|---|---|
| 999 |
_c199566 _d199566 |
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| 001 | 0000060017 | ||
| 003 | KE-NaDUL | ||
| 005 | 20181017114845.0 | ||
| 008 | 160921s xx 000 0 eng d | ||
| 040 |
_aDaystar _dGkiarie _cDUL |
||
| 100 |
_aKoskei, Anne _93709 |
||
| 245 |
_aThe effect of relationship management on customer satisfaction : _ba survey of Kenya Airways' corporate customers in Nairobi / _cby Anne Koskei |
||
| 260 |
_aNairobi : _bDaystar University, _c2014 |
||
| 300 |
_axi, 93 p : _bill ; _c cm. |
||
| 500 | _aA thesis presented to the School of Business and Economics of Daystar University, Kenya in partial fulfillment of the requirements for the degree of Master of Business Administration in Marketing and Strategic Management. | ||
| 504 | _aIncludes bibliographical references. | ||
| 650 |
_aCustomer relations _xManagement. _93710 |
||
| 908 | _a160921 | ||
| 942 |
_cTHES _2lcc _hHF5415.5 _i.K4K67 _kTHES _m2014 |
||