| 000 | 01454cmm a22003017 4500 | ||
|---|---|---|---|
| 001 | 0000042914 | ||
| 003 | Daystar | ||
| 005 | 20171002021611.0 | ||
| 007 | DVD | ||
| 008 | 090122s xx b eng d | ||
| 020 | _c4153819363 | ||
| 040 |
_aDaystar _dMnakali |
||
| 050 | 1 |
_aBF323 _b.L57 |
|
| 245 | 0 | 0 |
_aListening under pressure : _bcustomer service challenge / _cKantola productions _h[videorecording] |
| 260 |
_aNairobi, Kenya : _bKantola Production. |
||
| 300 |
_a1 Videodisk (14 mins) : _bsd.col ; _c4 3/4 in. |
||
| 306 | _a14 mins | ||
| 520 | _a"In this program the narrator describes the right and the wrong way of handling three typical customer service challenge- attentive listening, active listening, objective listening". | ||
| 538 | _aDVD. | ||
| 650 | 0 |
_aListening _xAttention. |
|
| 690 | _a | ||
| 908 | _a090122 | ||
| 942 | _cAV | ||
| 999 |
_c28180 _d28180 |
||