| 000 | 01457cam a22002772 4500 | ||
|---|---|---|---|
| 001 | 0000040646 | ||
| 003 | Daystar | ||
| 005 | 20171002024103.0 | ||
| 008 | 070418s xx 000 0 eng d | ||
| 040 |
_aDaystar _dNmicheni |
||
| 050 | 0 | 0 |
_aHF5415.5 _b.M883 |
| 100 | 1 | _aMutua, Jossylin N. | |
| 245 | 1 | 0 |
_aPerceived service quality of employees in the utility industry : _ba case of Kenya Power and Lighting Co. Ltd / _cby Jossylyn N. Mutua. |
| 260 |
_aNairobi : _bDaystar University, _cc2006. |
||
| 300 |
_axiii, 145 p ; _c cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aCustomer services _xutility industry. |
|
| 650 | 0 | _aDaystar University research thesis (MBA). | |
| 650 | 0 |
_aService industries _xquality control. |
|
| 908 | _a070418 | ||
| 942 | _cTHES | ||
| 999 |
_c41937 _d41937 |
||