| 000 | 01060nam a2200289Ia 4500 | ||
|---|---|---|---|
| 001 | 0000069299 | ||
| 005 | 20171002053418.0 | ||
| 006 | m u | ||
| 007 | cr cn||||||||| | ||
| 008 | 031217s2003 ilu gs 000 0 eng d | ||
| 020 | _z0793176816 | ||
| 035 | _a(CaPaEBR)ebr10044109 | ||
| 035 | _a(OCoLC)54360207 | ||
| 040 |
_aCaPaEBR _cCaPaEBR |
||
| 050 | 1 | 4 |
_aHF5415.5 _b.G76 2003eb |
| 100 | 1 | _aGross, T. Scott. | |
| 245 | 1 | 0 |
_aWhy service stinks ... and exactly what to do about it _h[electronic resource] / _cT. Scott Gross. |
| 260 |
_aChicago, Ill. : _bDearborn Trade, _c2003. |
||
| 300 | _a240 p. | ||
| 533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2009. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aCustomer relations. | |
| 655 | 7 |
_aElectronic books. _2local |
|
| 710 | 2 | _aebrary, Inc. | |
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/daystar/Doc?id=10044109 _zAn electronic book accessible through the World Wide Web; click to view |
| 908 | _a170314 | ||
| 942 | 0 | 0 | _cEB |
| 999 |
_c58457 _d58457 |
||