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008 000815s2002 enk s 000 0 eng d
020 _z0861767470
035 _a(CaPaEBR)ebr10052791
035 _a(OCoLC)70727319
040 _aCaPaEBR
_cCaPaEBR
050 1 4 _aHF5548.32
_b.R47 2002eb
245 0 0 _aResearch in e-service
_h[electronic resource] /
_cGuest editor Dr. Ko de Ruyter.
260 _aBradford, England :
_bEmerald Group Publishing,
_cc2002.
300 _a114 p.
490 1 _aInternational Journal of Service Industry Management. No. 5 ;
_vVol. 13
533 _aElectronic reproduction.
_bPalo Alto, Calif. :
_cebrary,
_d2009.
_nAvailable via World Wide Web.
_nAccess may be limited to ebrary affiliated libraries.
650 0 _aElectronic commerce.
650 0 _aService industries
_xManagement.
655 7 _aElectronic books.
_2local
700 1 _ade Ruyter, Dr. Ko.
710 2 _aebrary, Inc.
830 0 _aInternational Journal of Service Industry Management.
_nNo. 5 ;
_vv. 13.
856 4 0 _uhttp://site.ebrary.com/lib/daystar/Doc?id=10052791
_zAn electronic book accessible through the World Wide Web; click to view
908 _a170314
942 0 0 _cEB
999 _c59782
_d59782