| 000 | 01281nam a2200325Ia 4500 | ||
|---|---|---|---|
| 001 | 0000073495 | ||
| 005 | 20171002053641.0 | ||
| 006 | m u | ||
| 007 | cr cn||||||||| | ||
| 008 | 041014s2004 enka gs 000 0 eng d | ||
| 020 | _z086176949X | ||
| 035 | _a(CaPaEBR)ebr10058588 | ||
| 035 | _a(OCoLC)70754741 | ||
| 040 |
_aCaPaEBR _cCaPaEBR |
||
| 050 | 1 | 4 |
_aHF5415.5 _b.N49 2004eb |
| 245 | 0 | 0 |
_aNew service paradigms _h[electronic resource] : _bAMA SERVSIG Conference 2003 / _cguest editors: Jay Kandampully and Raymond P. Fisk. |
| 260 |
_a[Bradford, England] : _bEmerald Group Pub., _c2004. |
||
| 300 |
_ap. 120-260 : _bill. |
||
| 490 | 1 |
_aManaging service quality ; _vv. 14, no. 2/3, 2004 |
|
| 533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2009. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aCustomer relations. | |
| 655 | 7 |
_aElectronic books. _2local |
|
| 700 | 1 | _aKandampully, Jay. | |
| 700 | 1 | _aFisk, Raymond P. | |
| 710 | 2 | _aebrary, Inc. | |
| 830 | 0 |
_aManaging service quality ; _vv. 14, no. 2/3, 2004. |
|
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/daystar/Doc?id=10058588 _zAn electronic book accessible through the World Wide Web; click to view |
| 908 | _a170314 | ||
| 942 | 0 | 0 | _cEB |
| 999 |
_c62653 _d62653 |
||