| 000 | 01661nam a2200337Ia 4500 | ||
|---|---|---|---|
| 001 | 0000074471 | ||
| 005 | 20171002053719.0 | ||
| 006 | m u | ||
| 007 | cr cn||||||||| | ||
| 008 | 040525s2004 ilu gs 001 0 eng d | ||
| 020 | _z0793188237 (pbk.) | ||
| 035 | _a(CaPaEBR)ebr10062699 | ||
| 035 | _a(OCoLC)60038256 | ||
| 040 |
_aCaPaEBR _cCaPaEBR |
||
| 050 | 1 | 4 |
_aHF5415.5 _b.G76 2004eb |
| 082 | 0 | 4 |
_a 658.8/12 _221 |
| 100 | 1 | _aGross, T. Scott. | |
| 245 | 1 | 0 |
_aPositively outrageous service _h[electronic resource] : _bhow to delight and astound your customers and win them for life / _cT. Scott Gross. |
| 250 | _a2nd ed. | ||
| 260 |
_aChicago : _bDearborn Trade, _c2004. |
||
| 300 | _axii, 211 p. | ||
| 500 | _aIncludes index. | ||
| 505 | 0 | _aIn the beginning -- More POS stories -- Sam walton's killing me! -- Service is an affair of the heart -- Trends -- A positively outrageous solution -- The history of POS -- Inviting the customer to play -- Competence, confidence, comfort -- The first step to POS: microbranding -- The secret to standing out -- See it! -- Name it! -- Staff it! -- Market it like there's no tomorrow! -- POS marketing -- The manager's toolbox -- The manager's toolbox. | |
| 533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2009. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
||
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aCustomer services. | |
| 655 | 7 |
_aElectronic books. _2local |
|
| 710 | 2 | _aebrary, Inc. | |
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/daystar/Doc?id=10062699 _zAn electronic book accessible through the World Wide Web; click to view |
| 908 | _a170314 | ||
| 942 | 0 | 0 | _cEB |
| 999 |
_c63629 _d63629 |
||