000			01998nam a2200493Ia 4500
001			0000082475
005			20171002054136.0
006			m u
007			cr cn|||||||||
008			050411s2004 txua sb 001 0 eng d
010			_z 2005273558
020			_z0738497975
035			_a(CaPaEBR)ebr10112942
035			_a(OCoLC)80245973
040			_aCaPaEBR _cCaPaEBR
050	1	4	_aHD30.37 _b.D37 2004eb
082	0	4	_a658/.0285 _222
100	1		_aDarmawan, Budi.
245	1	0	_aBusiness service management best practices _h[electronic resource] / _c[Budi Darmawan, Kimberly Cox, Bahaeldin Ragab].
250			_a1st ed.
260			_aAustin, TX : _bIBM, International Technical Support Organization, _cc2004.
300			_axii, 170 p. : _bill.
490	1		_aIBM redbooks
500			_a"Tivoli software"--Cover.
500			_a"This edition applies to IBM Tivoli Business Systems Managerement V2.1.1 and IBM Tivoli service level advisor version 1.2.1"--T.p. verso.
500			_a"June 2004."
500			_a"SG24-7053-00."
504			_aIncludes bibliographical references (p. 165-166) and index.
533			_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2009. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries.
630	0	0	_aTivoli Business Systems Manager.
630	0	0	_aIBM Tivoli service level advisor.
650		0	_aBusiness _xData processing _xManagement.
650		0	_aElectronic commerce _xManagement.
650		0	_aInformation technology _xManagement.
650		0	_aService-level agreements.
655		7	_aElectronic books. _2local
700	1		_aCox, Kimberly.
700	1		_aRagab, Bahaeldin.
710	2		_aInternational Business Machines Corporation. _bInternational Technical Support Organization.
710	2		_aebrary, Inc.
830		0	_aIBM redbooks.
856	4	0	_uhttp://site.ebrary.com/lib/daystar/Doc?id=10112942 _zAn electronic book accessible through the World Wide Web; click to view
908			_a170314
942	0	0	_cEB
999			_c71633 _d71633