| 000 | 01323nam a2200349 a 4500 | ||
|---|---|---|---|
| 001 | 0000109428 | ||
| 005 | 20171002055737.0 | ||
| 006 | m u | ||
| 007 | cr cn||||||||| | ||
| 008 | 080314s2008 njua sb 001 0 eng | ||
| 010 | _z 2008012004 | ||
| 020 | _z9780470196120 (cloth) | ||
| 035 | _a(CaPaEBR)ebr10296783 | ||
| 035 | _a(OCoLC)647764744 | ||
| 040 |
_aCaPaEBR _cCaPaEBR |
||
| 050 | 1 | 4 |
_aHF5415.5 _b.D5583 2008eb |
| 082 | 0 | 4 |
_a658.8/12 _222 |
| 100 | 1 |
_aDiJulius, John R., _d1964- |
|
| 245 | 1 | 0 |
_aWhat's the secret? _h[electronic resource] : _bto providing a world-class customer experience / _cJohn R. DiJulius. |
| 246 | 3 | 0 | _aTo providing a world-class customer experience |
| 260 |
_aHoboken, N.J. : _bWiley, _cc2008. |
||
| 300 |
_axvi, 320 p. : _bill. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2013. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aConsumer satisfaction. | |
| 650 | 0 | _aCustomer loyalty. | |
| 655 | 7 |
_aElectronic books. _2local |
|
| 710 | 2 | _aebrary, Inc. | |
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/daystar/Doc?id=10296783 _zAn electronic book accessible through the World Wide Web; click to view |
| 908 | _a170314 | ||
| 942 | 0 | 0 | _cEB |
| 999 |
_c98578 _d98578 |
||