Wake up your call center [electronic resource] : how to be a better call center agent / Rosanne D'Ausilio.

By: Contributor(s): Material type: TextTextSeries: Customer access managementPublication details: West Lafayette, Ind. : Ichor Business Books, c2005.Edition: 4th edDescription: xviii, 212 p. : illSubject(s): Genre/Form: DDC classification:
  • 658.8/12 21
LOC classification:
  • HF5415.5 .D19 2005eb
Online resources:
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Includes bibliographical references (p. 138-140) and index.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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