The supernova advisor [electronic resource] : crossing the invisible bridge to exceptional client service and consistent growth / Rob Knapp.

By: Contributor(s): Material type: TextTextPublication details: Hoboken, N.J. : John Wiley & Sons, c2008.Description: xxxi, 127 p. : illSubject(s): Genre/Form: DDC classification:
  • 658.8/12 22
LOC classification:
  • HG4621 .K64 2008eb
Online resources:
Contents:
The trouble with success: the tyranny of the 80/20 rule -- Contact: the humble foundation of the ultimate client experience -- Segmentation: the supernova non-negotiable -- Organization: promises made, promises kept -- Planning: inspired action -- Acquisition: explosive growth under control -- Leading the practice: leaders developing leaders.
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Includes bibliographical references and index.

The trouble with success: the tyranny of the 80/20 rule -- Contact: the humble foundation of the ultimate client experience -- Segmentation: the supernova non-negotiable -- Organization: promises made, promises kept -- Planning: inspired action -- Acquisition: explosive growth under control -- Leading the practice: leaders developing leaders.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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