Emotional labor and crisis response
Mastracci, Sharon H., 1968-
Emotional labor and crisis response working on the razor's edge / [electronic resource] : Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman. - Armonk, N.Y. : M.E. Sharpe, 2012. - xvii, 173 p. : ill.
Includes bibliographical references and index.
Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2011.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Public service employment--Psychological aspects.--United States
Crisis management--United States.
Electronic books.
HD5713.6.U54 / M37 2012eb
363.34068/1
Emotional labor and crisis response working on the razor's edge / [electronic resource] : Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman. - Armonk, N.Y. : M.E. Sharpe, 2012. - xvii, 173 p. : ill.
Includes bibliographical references and index.
Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2011.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Public service employment--Psychological aspects.--United States
Crisis management--United States.
Electronic books.
HD5713.6.U54 / M37 2012eb
363.34068/1