Normal view MARC view ISBD view

The service edge :

Zemke, Ron.

The service edge : 101 companies that profit customer care / by Ron Zemke. - New York : Penguin, c1989. - xviii, 584 p.

Includes bibliographical references and index.

ISBN: 0452264936

Subjects--Topical Terms:
Customer service--United States.
Service industries--United States.

LC Class. No.: HF5415.5 / .Z46

Place hold
Print
Add to your cart (remove)
Save record
BIBTEX Dublin Core MARCXML MARC (non-Unicode/MARC-8) MARC (Unicode/UTF-8) MARC (Unicode/UTF-8, Standard) MODS (XML) RIS ISBD
More searches

Search for this title in:
Other Libraries (WorldCat) Other Databases (Google Scholar) Online Stores (Bookfinder.com) Open Library (openlibrary.org)