The service edge : (Record no. 13216)

MARC details
000 -LEADER
fixed length control field 00976cam a22002532 4500
001 - CONTROL NUMBER
control field 0000025125
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20190301020004.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 060628s xx 000 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0452264936
040 ## - CATALOGING SOURCE
Original cataloging agency Daystar
Modifying agency Gmuthoni
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .Z46
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Zemke, Ron.
245 14 - TITLE STATEMENT
Title The service edge :
Remainder of title 101 companies that profit customer care /
Statement of responsibility, etc. by Ron Zemke.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York :
Name of publisher, distributor, etc. Penguin,
Date of publication, distribution, etc. c1989.
300 ## - PHYSICAL DESCRIPTION
Extent xviii, 584 p.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer service
General subdivision United States.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Service industries
General subdivision United States.
908 ## - PUT COMMAND PARAMETER (RLIN)
Put command parameter 060628
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type General Collection item
Koha issues (borrowed), all copies 2
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type Date last checked out
        Athi-River Campus Athi-River Campus Open Shelves 09/28/2017   HF5415.5.Z46 BK012062 09/28/2017 c.2 09/28/2017 General Collection item  
Weeded       Nairobi Campus Nairobi Campus Store 09/28/2017 2 HF5415.5.Z46 BK032984 03/08/2019   09/28/2017 General Collection item 02/28/2019