Service-ability
Robson, Kevin.
Service-ability create a customer centric culture and gain competitive advantage / [electronic resource] : Kevin Robson. - Chichester : Wiley, 2013. - xvi, 261 p.
Includes index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2011.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer services.
Electronic books.
HF5415.5 / .R63 2013eb
Service-ability create a customer centric culture and gain competitive advantage / [electronic resource] : Kevin Robson. - Chichester : Wiley, 2013. - xvi, 261 p.
Includes index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2011.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer services.
Electronic books.
HF5415.5 / .R63 2013eb