Service-ability (Record no. 149400)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01128nam a2200301 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0000160253 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20171002062933.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS | |
| fixed length control field | m u |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | cr cn||||||||| |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 121211s2013 enk s 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Canceled/invalid ISBN | 9781118345566 (hardback) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Canceled/invalid ISBN | 9781118457870 (e-book) |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (CaPaEBR)ebr10630565 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)823731488 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | CaPaEBR |
| Transcribing agency | CaPaEBR |
| 050 14 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | .R63 2013eb |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Robson, Kevin. |
| 245 10 - TITLE STATEMENT | |
| Title | Service-ability |
| Medium | [electronic resource] : |
| Remainder of title | create a customer centric culture and gain competitive advantage / |
| Statement of responsibility, etc. | Kevin Robson. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Chichester : |
| Name of publisher, distributor, etc. | Wiley, |
| Date of publication, distribution, etc. | 2013. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvi, 261 p. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| 533 ## - REPRODUCTION NOTE | |
| Type of reproduction | Electronic reproduction. |
| Place of reproduction | Palo Alto, Calif. : |
| Agency responsible for reproduction | ebrary, |
| Date of reproduction | 2011. |
| Note about reproduction | Available via World Wide Web. |
| -- | Access may be limited to ebrary affiliated libraries. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services. |
| 655 #7 - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Electronic books. |
| Source of term | local |
| 710 2# - ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | ebrary, Inc. |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="http://site.ebrary.com/lib/daystar/Doc?id=10630565">http://site.ebrary.com/lib/daystar/Doc?id=10630565</a> |
| Public note | An electronic book accessible through the World Wide Web; click to view |
| 908 ## - PUT COMMAND PARAMETER (RLIN) | |
| Put command parameter | 170314 |
| 942 00 - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Electronic Book |
No items available.