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Delivering effective social customer service :

Blunt, Carolyn.

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward. - 1 online resource (252 pages) : illustrations

Includes index.

ISBN: 9781118770566 (e-book) 9781118662656 (e-book)

Subjects--Topical Terms:
Consumer satisfaction.
Customer relations--Management.
Customer services.

Index Terms--Genre/Form:
Electronic books.

LC Class. No.: HF5415.335 / .B586 2013eb

Dewey Class. No.: 658.812

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