Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward.

By: Contributor(s): Material type: TextTextPublisher: Chichester, England : Wiley, 2013Copyright date: ©2013Description: 1 online resource (252 pages) : illustrationsContent type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9781118770566 (e-book)
  • 9781118662656 (e-book)
Subject(s): Genre/Form: Additional physical formats: Print version:: Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation.DDC classification:
  • 658.812 23
LOC classification:
  • HF5415.335 .B586 2013eb
Online resources:
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Includes index.

Description based on online resource; title from PDF title page (ebrary, viewed November 07, 2013).

Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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