Normal view MARC view ISBD view

Assessing service quality :

Hernon, Peter,

Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman, Robert E. Dugan. - Third edition. - 1 online resource (233 pages) : illustrations

Includes bibliographical references and index.

ISBN:

Subjects--Topical Terms:
Public services (Libraries)--Evaluation.
Public services (Libraries)--Evaluation.--United States

Index Terms--Genre/Form:
Electronic books.

LC Class. No.: Z711 / .H476 2015eb

Dewey Class. No.: 025.5

Print
Cite
Add to your cart (remove)
Save record
BIBTEX Dublin Core MARCXML MARC (non-Unicode/MARC-8) MARC (Unicode/UTF-8) MARC (Unicode/UTF-8, Standard) MODS (XML) RIS ISBD
More searches

Search for this title in:
Other Libraries (WorldCat) Other Databases (Google Scholar) Online Stores (Bookfinder.com) Open Library (openlibrary.org)