Assessing service quality : (Record no. 183515)

MARC details
000 -LEADER
fixed length control field 02027nam a2200457 i 4500
001 - CONTROL NUMBER
control field 0000194382
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20171002070100.0
006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS
fixed length control field m o d
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION
fixed length control field cr cn|||||||||
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 150625t20152015ilua ob 001 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
Canceled/invalid ISBN 9780838913086
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
Canceled/invalid ISBN 9780838913093 (PDF)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
Canceled/invalid ISBN 9780838913109 (ePub)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
Canceled/invalid ISBN 9780838913116 (Kindle)
035 ## - SYSTEM CONTROL NUMBER
System control number (CaPaEBR)ebr11066813
040 ## - CATALOGING SOURCE
Original cataloging agency CaPaEBR
Language of cataloging eng
Description conventions rda
-- pn
Transcribing agency CaPaEBR
043 ## - GEOGRAPHIC AREA CODE
Geographic area code n-us---
050 14 - LIBRARY OF CONGRESS CALL NUMBER
Classification number Z711
Item number .H476 2015eb
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 025.5
Edition number 23
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Hernon, Peter,
Relator term author.
245 10 - TITLE STATEMENT
Title Assessing service quality :
Remainder of title satisfying the expectations of library customers /
Statement of responsibility, etc. Peter Hernon, Ellen Altman, Robert E. Dugan.
250 ## - EDITION STATEMENT
Edition statement Third edition.
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture Chicago, [Illinois] :
Name of producer, publisher, distributor, manufacturer ala editions, an imprint of the American Library Association,
Date of production, publication, distribution, manufacture, or copyright notice 2015.
264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Date of production, publication, distribution, manufacture, or copyright notice ©2015
300 ## - PHYSICAL DESCRIPTION
Extent 1 online resource (233 pages) :
Other physical details illustrations
336 ## - CONTENT TYPE
Content type term text
Source rdacontent
337 ## - MEDIA TYPE
Media type term computer
Source rdamedia
338 ## - CARRIER TYPE
Carrier type term online resource
Source rdacarrier
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index.
588 ## - SOURCE OF DESCRIPTION NOTE
Source of description note Description based on print version record.
590 ## - LOCAL NOTE (RLIN)
Local note Electronic reproduction. Palo Alto, Calif. : ebrary, 2015. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Public services (Libraries)
General subdivision Evaluation.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Public services (Libraries)
Geographic subdivision United States
General subdivision Evaluation.
655 #0 - INDEX TERM--GENRE/FORM
Genre/form data or focus term Electronic books.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Altman, Ellen,
Relator term author.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Dugan, Robert E.,
Dates associated with a name 1952-
Relator term author.
776 08 - ADDITIONAL PHYSICAL FORM ENTRY
Relationship information Print version:
Main entry heading Hernon, Peter.
Title Assessing service quality : satisfying the expectations of library customers.
Place, publisher, and date of publication Chicago, [Illinois] : ala editions, an imprint of the American Library Association, c2015
Edition Third edition.
Physical description xiii, 218 pages
International Standard Book Number 9780838913086
Record control number 2014042718
797 2# - LOCAL ADDED ENTRY--CORPORATE NAME (RLIN)
Corporate name or jurisdiction name as entry element ebrary.
856 40 - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier <a href="http://site.ebrary.com/lib/daystar/Doc?id=11066813">http://site.ebrary.com/lib/daystar/Doc?id=11066813</a>
Public note An electronic book accessible through the World Wide Web; click to view
908 ## - PUT COMMAND PARAMETER (RLIN)
Put command parameter 170314
942 00 - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Electronic Book

No items available.