Listening under pressure :
Listening under pressure : customer service challenge / [videorecording]
Kantola productions
- Nairobi, Kenya : Kantola Production.
- 1 Videodisk (14 mins) : sd.col ; 4 3/4 in.
- 14 mins
"In this program the narrator describes the right and the wrong way of handling three typical customer service challenge- attentive listening, active listening, objective listening".
DVD.
4153819363
Listening--Attention.
BF323 / .L57
"In this program the narrator describes the right and the wrong way of handling three typical customer service challenge- attentive listening, active listening, objective listening".
DVD.
4153819363
Listening--Attention.
BF323 / .L57