The role of strategic human resource practices on provision of quality customer service in the banking industry :
Kariuki, Eunice Mwihaki.
The role of strategic human resource practices on provision of quality customer service in the banking industry : a case of Kenya Commercial Bank / Eunice Mwihaki Kariuki. - Nairobi, Kenya : Daystar University, 2013. - xii, 136 p.
A project report presented to the School of Business & Economics of Daystar University Nairobi, Kenya in partial fulfillment of the requirement for the degree of Master of Business Administration in Strategic Management.
Human resource practices.
Quality customer service.
HF5549.2 / .K37
The role of strategic human resource practices on provision of quality customer service in the banking industry : a case of Kenya Commercial Bank / Eunice Mwihaki Kariuki. - Nairobi, Kenya : Daystar University, 2013. - xii, 136 p.
A project report presented to the School of Business & Economics of Daystar University Nairobi, Kenya in partial fulfillment of the requirement for the degree of Master of Business Administration in Strategic Management.
Human resource practices.
Quality customer service.
HF5549.2 / .K37