The role of strategic human resource practices on provision of quality customer service in the banking industry : (Record no. 35019)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01064nam a2200217 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0000057813 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20171002022957.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140411s xx 000 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Modifying agency | Dmoga |
| 050 1# - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5549.2 |
| Item number | .K37 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Kariuki, Eunice Mwihaki. |
| 245 ## - TITLE STATEMENT | |
| Title | The role of strategic human resource practices on provision of quality customer service in the banking industry : |
| Remainder of title | a case of Kenya Commercial Bank / |
| Statement of responsibility, etc. | Eunice Mwihaki Kariuki. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Nairobi, Kenya : |
| Name of publisher, distributor, etc. | Daystar University, |
| Date of publication, distribution, etc. | 2013. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xii, 136 p. |
| 500 ## - GENERAL NOTE | |
| General note | A project report presented to the School of Business & Economics of Daystar University Nairobi, Kenya in partial fulfillment of the requirement for the degree of Master of Business Administration in Strategic Management. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Human resource practices. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Quality customer service. |
| 908 ## - PUT COMMAND PARAMETER (RLIN) | |
| Put command parameter | 140411 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Theses |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Nairobi Campus | Nairobi Campus | Africana & Special Collection | 09/28/2017 | 0.00 | THES HF5549.2.K37 2013 | BK96401 | 09/28/2017 | 09/28/2017 | Theses |