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Customer service :

Harris, Elaine K.

Customer service : a practical approach / Elaine K. Harris. - 6th ed. - Boston : Pearson, 2013. - xv, 175 p : ill ; 26 cm.

Includes index.

ISBN: 9781292040356

LCCN: 2011030926

Subjects--Topical Terms:
Customer services.

LC Class. No.: HF5415.5 / .H28

Dewey Class. No.: 658.8/12

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