Perceived service quality of employees in the utility industry :
Mutua, Jossylin N.
Perceived service quality of employees in the utility industry : a case of Kenya Power and Lighting Co. Ltd / by Jossylyn N. Mutua. - Nairobi : Daystar University, c2006. - xiii, 145 p ; cm.
Includes bibliographical references and index.
Customer services--utility industry.
Daystar University research thesis (MBA).
Service industries--quality control.
HF5415.5 / .M883
Perceived service quality of employees in the utility industry : a case of Kenya Power and Lighting Co. Ltd / by Jossylyn N. Mutua. - Nairobi : Daystar University, c2006. - xiii, 145 p ; cm.
Includes bibliographical references and index.
Customer services--utility industry.
Daystar University research thesis (MBA).
Service industries--quality control.
HF5415.5 / .M883