Perceived service quality of employees in the utility industry :

Mutua, Jossylin N.

Perceived service quality of employees in the utility industry : a case of Kenya Power and Lighting Co. Ltd / by Jossylyn N. Mutua. - Nairobi : Daystar University, c2006. - xiii, 145 p ; cm.

Includes bibliographical references and index.


Customer services--utility industry.
Daystar University research thesis (MBA).
Service industries--quality control.

HF5415.5 / .M883