Perceived service quality of employees in the utility industry : (Record no. 41937)

MARC details
000 -LEADER
fixed length control field 01457cam a22002772 4500
001 - CONTROL NUMBER
control field 0000040646
003 - CONTROL NUMBER IDENTIFIER
control field Daystar
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20171002024103.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 070418s xx 000 0 eng d
040 ## - CATALOGING SOURCE
Original cataloging agency Daystar
Modifying agency Nmicheni
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .M883
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Mutua, Jossylin N.
245 10 - TITLE STATEMENT
Title Perceived service quality of employees in the utility industry :
Remainder of title a case of Kenya Power and Lighting Co. Ltd /
Statement of responsibility, etc. by Jossylyn N. Mutua.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Nairobi :
Name of publisher, distributor, etc. Daystar University,
Date of publication, distribution, etc. c2006.
300 ## - PHYSICAL DESCRIPTION
Extent xiii, 145 p ;
Dimensions cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
General subdivision utility industry.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Daystar University research thesis (MBA).
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Service industries
General subdivision quality control.
908 ## - PUT COMMAND PARAMETER (RLIN)
Put command parameter 070418
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Theses
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type Source of classification or shelving scheme
        Athi-River Campus Athi-River Campus Africana & Special Collection 09/28/2017   THES HF5415.5.M883 2006 BK071517 09/28/2017   09/28/2017 Theses  
        Athi-River Campus Athi-River Campus Africana & Special Collection 09/28/2017   THES HF5415.5.M883 2006 BK078356 09/28/2017 c. 09/28/2017 Theses Library of Congress Classification
        Nairobi Campus Nairobi Campus Africana & Special Collection 09/28/2017   THES HF5415.5.M883 2006 BK041229 09/28/2017 c. 09/28/2017 Theses