The effect of relationship management on customer satisfaction : (Record no. 199566)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01141nam a2200241 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0000060017 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | KE-NaDUL |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20181017114845.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 160921s xx 000 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | Daystar |
| Modifying agency | Gkiarie |
| Transcribing agency | DUL |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Koskei, Anne |
| 9 (RLIN) | 3709 |
| 245 ## - TITLE STATEMENT | |
| Title | The effect of relationship management on customer satisfaction : |
| Remainder of title | a survey of Kenya Airways' corporate customers in Nairobi / |
| Statement of responsibility, etc. | by Anne Koskei |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Nairobi : |
| Name of publisher, distributor, etc. | Daystar University, |
| Date of publication, distribution, etc. | 2014 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xi, 93 p : |
| Other physical details | ill ; |
| Dimensions | cm. |
| 500 ## - GENERAL NOTE | |
| General note | A thesis presented to the School of Business and Economics of Daystar University, Kenya in partial fulfillment of the requirements for the degree of Master of Business Administration in Marketing and Strategic Management. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations |
| General subdivision | Management. |
| 9 (RLIN) | 3710 |
| 908 ## - PUT COMMAND PARAMETER (RLIN) | |
| Put command parameter | 160921 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Theses |
| Source of classification or shelving scheme | Library of Congress Classification |
| Classification part | HF5415.5 |
| Item part | .K4K67 |
| Call number prefix | THES |
| Call number suffix | 2014 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Africana/Special Collection | Nairobi Campus | Nairobi Campus | Africana & Special Collection | 10/17/2018 | Daystar University | 2500.00 | THES HF5415.5.K4K67 2014 | BK0106682 | 10/17/2018 | 10/17/2018 | Theses |