Service desk and incident manager : careers in IT service management / Peter Wheatcroft.

By: Material type: TextTextSeries: BCS Guides to IT RolesPublisher: Wiltshire, England : BCS The Chartered Institute for IT, 2014Copyright date: ©2014Description: 1 online resource (145 pages) : illustrations, tablesContent type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9781780172347 (e-book)
Subject(s): Genre/Form: Additional physical formats: Print version:: Service desk and incident manager : careers in IT service management.DDC classification:
  • 380.1450016425 23
LOC classification:
  • HD9696.C62 .W443 2014eb
Online resources:
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Includes index.

Description based on online resource; title from PDF title page (ebrary, viewed August 8, 2014).

Electronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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