Customer service in health care : a grassroots approach to creating a culture of service excellence / Kristin Baird.

By: Material type: TextTextPublisher: San Francisco : Jossey-Bass ; Chicago : Health Forum, [2000]Copyright date: ©2000Description: 1 online resource (179 pages) : illustrationsContent type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9781119020318 (e-book)
Subject(s): Genre/Form: Additional physical formats: Print version:: Customer service in health care : a grassroots approach to creating a culture of service excellence.DDC classification:
  • 362.1/068 21
LOC classification:
  • R727 .B276 2000eb
Online resources:
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Includes bibliographical references and index.

Description based on print version record.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2015. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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