An analysis of the role of monitoring and evaluation in customer satisfaction in the banking industry: a case of Commercial Bank of Africa, Nairobi, Kenya / Sarah J. Kiptoo
Material type:
TextPublication details: Nairobi Daystar University 2018Description: xii, 70 p. illSubject(s):
| Item type | Current library | Collection | Call number | Status | Barcode | |
|---|---|---|---|---|---|---|
Theses
|
Nairobi Campus Africana & Special Collection | Africana/Special Collection | THES HG1616.C87K57 2018 (Browse shelf(Opens below)) | Available | BK0107571 |
Includes bibliographical references
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